Return and Refund Policy

At Livuvaaj, our commitment to quality assurance is foundational to our operations. We expect each piece of jewelry to arrive in flawless condition. Should a purchase fail to satisfy your expectations, this protocol delineates the mandatory procedures and conditions governing all return and reimbursement requests.

1. Inspection and Deviation Reporting

Upon receipt of your shipment, it is the customer’s responsibility to conduct an immediate examination.

Anomaly Notification: Should you detect manufacturing irregularities, mechanical defects, or discrepancies in the order, you are strictly required to submit a comprehensive report to support@livuvaaj.com within 48 hours of successful delivery.
Resolution Engagement: Failure to report within this timeframe may preclude the initiation of expedited resolution pathways, including priority replacement or compensatory credit.

2. Eligibility Criteria for Return Authorization

To preserve the sanitary standards and structural integrity of our collections, all return requests must adhere to the following strict constraints:

Asset Condition: Items must be in their original, unworn, and pristine state, showing zero evidence of alteration or contact with chemical agents.
Authentication Assets: All designer tags, branding labels, and documentation must remain affixed to the jewelry.
Protective Housing: All items must be returned within their original specialized packaging (e.g., velvet-lined display cases or branded dust bags).
Proof of Transaction: The request must be substantiated by a valid Order Confirmation or digital transaction receipt.

3. The RMA Governance Protocol

Livuvaaj operates exclusively under a Return Merchandise Authorization (RMA) framework to ensure logistical accountability:

Initial Submission: Customers must formally petition for a return via our designated support channel.
Certification: Upon validation, our administrative office will issue a unique RMA code alongside specific shipping instructions.
Refusal of Unauthorized Parcels: Any inventory returned without an accompanying, approved RMA identifier will be summarily rejected and remain ineligible for refund processing.

4. Allocation of Logistical Expenditure

Defect-Driven Returns: In instances where a return is predicated on verifiable manufacturing flaws or logistical errors attributable to Livuvaaj, we shall assume full financial liability for the return freight costs.
Elective Returns: For returns based on subjective preference or a "change of intent," the customer assumes full liability for all shipping expenditures. Furthermore, the original logistical costs incurred during the initial point of sale are non-recoverable.

5. Non-Returnable Classifications

Certain assets are exempt from our standard return policy due to the nature of their production:

Bespoke/Personalized Goods: Any jewelry items that have been tailored, engraved, or modified to individual specifications.
Final Sale Designation: Products clearly marked as "Final Sale" at the time of purchase, as well as electronic gift credit certificates.

6. Statutory Right of Withdrawal (EEA Residents)

In accordance with the consumer protection mandates of the European Economic Area (EEA), residents are entitled to a 14-day statutory withdrawal period. To invoke this right, items must remain unused and comply with the "original condition" requirements outlined in Section II.

7. Remittance and Financial Finalization

Upon the physical receipt and successful audit of the returned assets:

Verification Audit: Our Quality Assurance team will conduct a final assessment to determine compliance with our return criteria.
Reimbursement Execution: Once authorization is confirmed, the refund will be credited to the original instrument used for the transaction.
Temporal Expectations: Please allow 10 business days for administrative processing. Post-approval, your banking institution may require 3–5 business days for the credit to reconcile with your statement.